I have not had as bad of luck as you have. But I would admit there is more delay in the server’s network than I would like. I have seen some packets late at night take up to 600 ms to return. Luckily the server itself is doing okay and seems to have plenty of power for the current user load.
I will start troubleshooting the network and see if I can’t solve your issue. Off the top of my head it’s strange because the server is in New York. Thats your side of the country. I’m content with the lag here in Nevada and users in Alaska also have a good connection.
Losing items because of lag is unacceptable. I will have more information for you soon.